July, 2002 – November, 2002
n Wisconsin Physicians Service, Madison Wisconsin
A for major health insurance and claims processing company
§ Developed and implemented end-to-end Quality Assurance methodology for the development of a web site to enable the insurance company’s beneficiaries and health providers to:
· Register for web access privileges (online and offline processes)
· View claim processing status
· Obtain Explanation of benefits (EOB)
· View/manage Other Health Insurance (OHI)
· View Eligibility and Deductible limits and status
· View out of pocket expenses
· User profile information/update
· Customer service secure communication
· Online, real-time claim filing and adjudication for HCFA-1500, UB-92
§ Developed web site screen flow chart using Microsoft Visio
§ Designed test plan suite and wrote test scripts using Mercury TestDirector and Microsoft Word from project specifications and the web site screen flow chart.
§ Supervised and ran regression testing of the web site as components were developed and deployed
§ Supervised and ran verification testing of all Java 2 Enterprise Edition (J2EE) coding changes
§ Supervised the upgrade of code from the development to the project testing environments and from there to the Client Approval environment.
§ Built tests using WinRunner and LoadRunner.
§ Gathered test data in IBM DB2 environment running on IBM z900 series mainframe running OS390 in IBM WebSphere application platform
June, 1998 – June, 2002
Integrated Trade Systems, Inc., Lombard, Illinois
n Utilized WinRunner to test projects
§ Whippet Racing Association web site
n Implemented Quality Assurance System
§ TRADEweb (web based) export management software within the QA System
§ MyWeddingPlans.com (web based wedding planning site)
§ RiderConnection.com (Motorcycle information, trading, auction and news web site)
§ Allstate (Broker/Dealer Compliance site)
§ Testing of TRADEsolutions (Client/Server application)
§ Supervise the training of employees and test team for QA System
§ Implemented Software Development Life Cycle (SLDC) and Quality Assurance methodologies.
§ Utilized ISO 9000 methodologies to develop software delivery process
§ Wrote test data scripts in ANSI SQL 2.0
§ Wrote and supervised execution of test plans
§ Developed progressive test suite using:
§ Unit test
§ String test
§ Regression test
§ Created test lab with test beds for each version and platform of application
§ Implemented version control and change management procedures using tools including Sybase Object Cycle.
§ Have solid experience in writing and reviewing Requirements Documents and Test Plans.
n Supervised Customer Support Desk
§ Train clients in the use of TRADEsolutions.
§ Provide Help Desk first and second level support to clients for TRADEsolutions over the phone as well as at client sites.
§ Wrote Requirements Documents based on client visits.
n Documentation/Technical Writer
§ Prepared end user documentation
§ Create administrator’s guide
n Implemented and Managed Infrastructure
§ Provide Help Desk first and second level support for internal network
§ Installation, administration and Maintenance of Windows NT and 2000 Servers
§ Install and maintain the backup system with Veritas Backup Exec with Open File Option and Disaster recovery modules.
§ Set up DHCP server
§ TCP/IP configuration
§ Implemented Terminal Services for remote administration
§ Installation, administration and maintenance of Windows NT and 2000 workstations
§ Installed and maintained Novell 5.0 network
§ Install and maintain the backup system with Veritas Backup Exec with Open File Option and Disaster recovery modules
§ Managed WinProxy proxy server
§ Implemented and maintained BlackIce and Zone Alarm firewall software network security
n Software Development
§ Wrote business and technical specifications for web-based export management software, TRADEweb
§ Wrote web-based, data-driven help system using ColdFusion Studio and server
§ Wrote installation package for client/server application using Wise InstallMaker, including
§ Application run time libraries
§ PowerBuilder Virtual Machine
§ ODBC administrator
§ Database client connection
§ Registry updates
§ Maintained ColdFusion application pages
§ Designed and implemented help system using eHelp (formerly Blue Sky) RoboHelp
§ Used PowerDesigner
n Good oral and written communication skills
n Able to work in a highly collaborative environment with users of various skill levels
Sun Chemical Co., Northlake, Illinois
n Quality Control Lab Technician.
§ Test and adjust Flexographic Inks using physical testing and color matching techniques
§ Reviewed QC procedures for usability and ISO 9000 compatibility
n Quality Control Chemist.
§ Certified “Lead Assessor of Quality Systems”, by Perry Johnson, Inc., for ISO 9000
§ Document Control Coordinator for ISO 9002 certification.
§ Responsible for internal audits of the ISO 9002 system
§ Responsible for analysis of Metal Stearate, Catalysts, Surfactant, and Waste Water samples
§ Five years alone on evening shift and five years on day shift.
§ Various physical and wet chemistry tests with a growing amount of Gas Chromatography and Inductively Couples Plasma testing
§ Adjust the characteristics of some products to meet specifications.
§ Experienced with the following instrumentation: Hewlett-Packard 5890 and Shimadzu GC9A Gas Chromatographs, Varian Liberty 100 Inductively Coupled Plasma, Beckman DU-7 Spectrophotometer, Nicolet 20DBX FTIR Spectrometer
n Polyester Lab Technician for 2 1/2 years
§ Tested all resin parameters Made adjustments in resin parameters by blending in the proper chemicals
n Phthalic Anhydride Lab Technician for 1 1/2 years.
§ Responsible for various color, Gas Chromatograph, Polarograph and several wet chemistry tests
§ Sampled and ran Reactor Exit Gas analysis on reactors producing Phthalic Anhydride from Naphthalene
n Initial setup of specimens arriving in Microbiology Lab
September 1979 – May 1983
Northern Illinois University, DeKalb, Illinois
n Biology Major and Chemistry minor
September 1978 – May 1979
Lincoln College, Lincoln, Illinois
n Associate of Arts degree
· Mercury LoadRunner
· TestTrack Pro (Defect reporting)
· Mercury TestDirector (Defect reporting & test management)
· Mercury WinRunner
· Version management tools
· Sybase SQL
· Oracle SQL tools
· Microsoft SQL Server 6.5, 7.0
· Wise InstallMaker
· PowerDesigner data modeling tool
· eHelp (formerly Blue Sky) RoboHelp
· Veritas Backup Exec for NT and Netware
· Sybase Version Management Tool
· IBM DB2 SQL
· Microsoft Visio